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Former Member
Oct 30, 2007 at 11:53 AM

How to show ISU Specific views in IC Webclient?



We are in the process of configuring IC Webclient for ISU. We need to execute Utility specific business processes like Move-in/out , Meter reading entry in IC Webclient.

We did the following:

1. We assigned the Utiltiy specific profile UTIL to agent via org management.

Now when i login to IC Webclient through this user i get to see the Navigation bar with all utility specifc processes. But we click on particular navigation link ( eg: Move-in ) Nothing happens . The specific Move-in view is not displayed. The other CRM Specific views like Interaction record are displayed correctly.

Did we miss anything? Any inputs are highly appreciated.

Best Regards,