I am trying to create a mail form with the Personalized Mail with the name "Z_MAIL_2_HIM" but i get an error msg saying that the mail form/smart form already exists. When i check under the Find tab, the form is no where to be found. Then i go to tcode smartforms and see that the name of the mail form i want to create already exists, and it is under CRM form.
What is a CRM form? Also, i still need to maintain the name of "Z_MAIL_2_HIM" and not some other name, as it is required by the customer. Can someone show me how I can do this?