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" In C4c Change alerts to no longer send when an agent creates their own ticket" {Internal: 7214}

Requirement: In C4c

Change alerts to no longer send when an agent creates their own ticket. If they are the originator, do not send the alert. Currently service agents are overwhelmed with the amount of alerts the system is sending.

Please help us, how it can be attained!

Thank you for your help!

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