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Former Member

Some Authentication tabs take too long Loading in BO CMC

Hi, in our Production Platform BO 4.1 SP8 patch 9 we have an strange issue:

It takes too long to open some authentication tabs: SAP, Windows AD, LDAP.. but others like Enterprise not. Most times never open.

Other CMC operations seem to work quite fine.
This doesn't happen in our development environment that is on the same BO version.

We have reviewed our configuration but didn't found anything

Also we have redeployed webapps an clear work Tomcat folder but It haven't solved the issue.

Does anybody know where could we investigate?. What could it be wrong?

Thanks in advance
Carlos Castrillón

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4 Answers

  • Best Answer
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    Former Member
    Dec 28, 2017 at 09:35 AM

    Hello,

    We finally found were the problem was.

    They have more than 1 million failed instances, after deleting them CMC authentication tabs open without problems.

    Because of that high volume we must had to use an sdk script to delete failed instances.

    Regards,

    Carlos

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  • Sep 26, 2017 at 12:02 PM

    You should trace the workflow of opening those tabs using end to end tracing method - see KBA 1861180 for details on how to do it.
    Most likely you have very many AD/LDAP/SAP groups mapped and the queries time out either on CMS DB or on those servers ends.
    Trace will show where.

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  • Oct 04, 2017 at 03:15 PM

    Hi Carlos,

    Check with the following steps:-

    1.Is the issue coming after any upgrade?

    2. Check if there is any specific process which is taking high CPU utilization

    Regards,

    Anirudh

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  • Oct 04, 2017 at 05:39 PM

    Try to access Production environment from the Development/Quality Tomcat and see how it behaves.

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