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Can we use Custom fields created in tickets as placeholders while creating a template

Hi,

I have a requirement to use a field created for ticket to use it as a placeholder while creating a template.

Is it possible to do so ?

Regards,

Priya

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1 Answer

  • Sep 25, 2017 at 06:26 AM

    Hi Priya,

    Yes it is possible to use the custom fields created for any BO in the workflow rules as a placeholder.

    Even SDK fields can be used as a place holder in a workflow, only thing is you need to enable that SDK field to be used in the workflow in the application studio.

    Regards,

    Siraj

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    • Thanks Siraj, but I have a different requirement.

      I dont need placeholders in workflow rules.

      I need it when we create a template for adding as attachment in email.

      In C4C system, we have service BO and in that we have Template tab.