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Can we use Custom fields created in tickets as placeholders while creating a template

Sep 24, 2017 at 02:49 AM


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Former Member


I have a requirement to use a field created for ticket to use it as a placeholder while creating a template.

Is it possible to do so ?



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1 Answer

Siraj Saibudeen Sep 25, 2017 at 06:26 AM

Hi Priya,

Yes it is possible to use the custom fields created for any BO in the workflow rules as a placeholder.

Even SDK fields can be used as a place holder in a workflow, only thing is you need to enable that SDK field to be used in the workflow in the application studio.



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Former Member

Thanks Siraj, but I have a different requirement.

I dont need placeholders in workflow rules.

I need it when we create a template for adding as attachment in email.

In C4C system, we have service BO and in that we have Template tab.