Cloud connector fails to connect to hanatrial

[former_member470851]

Hi experts

Not sure if anyone tried the below scenario,

we plan to use the WebIDE for development.

we installed the cloud connector in one of the on-premise server and we configured the subaccount and its getting authenticated also with the certificate update. But the Tunnel status shows as "failed to connect" . the hanatrial.ondemand.com is reachable from the server.

But it fails to create a tunnel to the hanatrial. Has anyone faced issue while setting up cloud connector on the server itself?? if so how to resolve this issue.

some of the error logs from trace files are given below

2017-09-22 11:11:27,647 -0400#ERROR#com.sap.scc.rt#http-bio-8443-exec-3# #Tunnel Connect Failed java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)| 2017-09-22 11:12:12,660 -0400#ERROR#com.sap.scc.rt#http-bio-8443-exec-5# #Tunnel Connect Failed java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)| 2017-09-22 11:12:17,090 -0400#INFO#com.sap.scc.rt#http-bio-8443-exec-5# #User Administrator starting Tunnel account:///p19417xxxxxtrial for account p19417xxxxxtrial in region hanatrial.ondemand.com| 2017-09-22 11:12:18,228 -0400#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClient#notification-client-76-1# #Unable to handshake with notification server connectivitynotification.hanatrial.ondemand.com/155.56.219.26:443 java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)| 2017-09-22 11:12:18,231 -0400#WARN#com.sap.scc.config#http-bio-8443-exec-5# #Could not open tunnel account:///p19417xxxxxtrial to cloud. Service Channels stay closed.| 2017-09-22 11:12:18,295 -0400#ERROR#com.sap.scc.rt#http-bio-8443-exec-5# #Tunnel Connect Failed java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)| 2017-09-22 11:24:24,334 -0400#ERROR#com.sap.scc.rt#http-bio-8443-exec-12# #Tunnel Connect Failed java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)| 2017-09-22 11:25:02,804 -0400#ERROR#com.sap.scc.rt#http-bio-8443-exec-8# #Tunnel Connect Failed java.nio.channels.ClosedChannelException at io.netty.handler.ssl.SslHandler.channelInactive(...)(Unknown Source)|

[MortenWittrock]

Hi Gaurav

Did you check whether connectivitynotification.hanatrial.ondemand.com (port 443) is reachable from the Cloud Connector host?

Cloud Connector needs to be able to reach a few SAP Cloud Platform hosts, but hanatrial.ondemand.com is not one of them. You can find the full list here (scroll down to the Network section and locate the trial region).

Regards,

Morten

[BJarkowski]

Do you use any proxy?

[former_member470851]

No there is no proxy, as mentioned the hanatrial server is reachable and initial authentication is working, we are able to update the certificate as well.