EAI viewer Display Problem

[Former Member]

Hello Guys,

We are using SAP ECC 6.00 version.I use SAP IN BUILT integrated viewer to view the auto CAd files.i have customized relevent info in DC30 for the workstation network.

My problem is ,when i open any Original of autocad from DIR ,it opens thru integrated viewer but there i cant see drawings...Its blank..!?!?!Till date it was opening and suddenly its not displays atall...., also some time the keyusers r unable to view , where as consultants we are able to open up....

any usefull advice from your end?1?!how to Fix this problem...

Regards,

Murali.S

Points for sure

[Former Member · Accepted solution]

Hi Murali,

Please post this to SAP as an OSS. You will get a reply from SAP about the note with correction to be applied for solving this issue.

PLease check you have latest ECL viewer and corrosponding Viewer Patch for GUI.

Regards,

Prasanna

[christoph_hopf]

Hi,

do you have maintained the correct mime type for this file format in transaction DC30? If not please see SAP note 933934 which contains all necessary mime-types for the different file formats.

Further please note that AutoCAD 2007 file format is only supported by ECL Viewer 6.

Best regards,

Christoph

[Former Member]

I am also facing same problem with MS Vista

I have upgraded my JAVA JRE to latest version 1.6.6 and GUI to 7.10 , still I am unable to view documents from DMS by ECL viewer( version 6.0).

I request some to help me out with suggestion for this problem.

[Former Member]

When you installed SAPGUI 7.1 did you remove the check from the standard ECL viewer (5.3) that came packaged with it? ECL 6.0 is not recommended to be installed over 5.3. ECL 6.0 also recommends a minimum of Patch Level 3.