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Former Member

EAI viewer Display Problem

Hello Guys,

We are using SAP ECC 6.00 version.I use SAP IN BUILT integrated viewer to view the auto CAd files.i have customized relevent info in DC30 for the workstation network.

My problem is ,when i open any Original of autocad from DIR ,it opens thru integrated viewer but there i cant see drawings...Its blank..!?!?!Till date it was opening and suddenly its not displays atall...., also some time the keyusers r unable to view , where as consultants we are able to open up....

any usefull advice from your end?1?!how to Fix this problem...

Regards,

Murali.S

Points for sure

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    author's profile photo Former Member
    Former Member
    Posted on Oct 26, 2007 at 04:18 AM

    Hi Murali,

    Please post this to SAP as an OSS. You will get a reply from SAP about the note with correction to be applied for solving this issue.

    PLease check you have latest ECL viewer and corrosponding Viewer Patch for GUI.

    Regards,

    Prasanna

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  • Posted on Oct 26, 2007 at 02:49 PM

    Hi,

    do you have maintained the correct mime type for this file format in transaction DC30? If not please see SAP note 933934 which contains all necessary mime-types for the different file formats.

    Further please note that AutoCAD 2007 file format is only supported by ECL Viewer 6.

    Best regards,

    Christoph

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    • Former Member Former Member

      When you installed SAPGUI 7.1 did you remove the check from the standard ECL viewer (5.3) that came packaged with it? ECL 6.0 is not recommended to be installed over 5.3. ECL 6.0 also recommends a minimum of Patch Level 3.

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