key user can't find message

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Hi

I configuration SERVICE DESK and the customer KEY user can send message through help-create suppot message. I can find this message in solution manager throng tcode:CRM_DNO_MONITOR.

But in this message, i only find Reported by key user, in Sold-To Party is empty. I think this sold-to party should be appear about infomation.

2) I have been create key user in my solution manager use su01, i have been maintained the Identification Tab in bp. <System Id> <Installation #> <Client> <User ID>

system id:sapr3 id

client: sapr3 cilent

userid: su01 created and in same sapr3system

But when i used this key user logon solution manager, I can't find any message. when i create messate from this key user in solution manager use tcode:notif_create, and i also not find this message.

PLS help me .THKS.