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Former Member

Java associated with APS not stopping

Hi All,

We are facing a strange issue with our BI server. We have done the splitting of the APS in BI4.1 server which has 16 GB of RAM and enough free space in the HDD.

The Java.exe associated with the below given 2 APS are taking most of the time to get terminated(more than half an hour each). The services are stoping in 2/3 minutes.

  • APS with LCM Services : These handle promotion management and version control

    • Promotion(Life Cycle) Management Clear Cache Service
    • Promotion(Life Cycle) Management Service
    • Visual Difference Service
    • Tracelog (Included by default)

    APS with Others services

    • Adaptive Concavity Service
    • Custom Data Access Service
    • Excel Data Access Service
    • Client Auditing Proxy Service
    • Monitoring Service
    • Security Token Service
    • Translation Service
    • Insight to Action Service
    • Data Federation Service
    • Tracelog (Included by default)

Have you ever seen this kind of behavior ?

Appreciate any input.

Regards,

Sudam

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1 Answer

  • Sep 22, 2017 at 11:36 AM

    How many total APS servers do you have and how much Xmx each of them have ?
    Note: 16GB is below minimum required for BI4 systems. This server will be extremely slow.
    APS is java, so when it takes time to stop it does one of 2 things (or both) - tries to finish whatever jobs it is running and/or fix the memory stuff (garbage collection etc).

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    • Former Member

      Hi Jawahar,

      We have not found out any abnormality on RAM/CPU usage. Also we have created a new APS with all the services, but it also has the same issue. We have collected the dump (attached) collected from JVMMON, but failed to get any particular error.