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Former Member
Oct 24, 2007 at 06:06 PM

Service Desk (Creating business partners and components)



I have problems with the exetuion of two steps for the establishing of Service Desk.

<b>1 question) Manually Create and Assign the Component Systems as iBase Component</b>

In description we have:

" A. Choose installation 1 (SOL_MAN_DATA_REP) in transaction Change Installation (IB52).

You go to iBase maintenance."

"B. Select Solution Manager Installation in the left-hand tree."

<b>Comment: I do not see any installation in the left-hand tree


<b>2 question) Assign Business Partners to iBase Components</b>

A. In transaction Change iBase (IB52), enter in field Installed Base '1'

B. Select the relevant system or system/client

C. Choose Goto -> Partner

<b>comment: I do not see this menu</b>

Has some one here practical experience and can kindly give me some technical description or my errors

Thank you very much!