Authorization Object for Service Desk Messages

[Former Member]

Hi everybody

I need to make sure that Service Desk messages assigned to a certain support team are only viewable by this specific team but not by all.

Unfortunately I did not find a possiblitiy to narrow down this possibilty using the standart role SAP_SUPPDESK_DISPLAY.

When I was searching this forum I fond the following post:

Unfortunately this does not really help me since the user is still able to search and view all messages.

I already thank in advance for your help!

Beat Schenker

[raguraman_c]

Hi,

Check these Auth Objects.

PARTN_FCTT

AUTHTYP

AUVAL1

AUVAL2

This will solve your problem.

Feel free to revert back.

--Ragu

[Former Member]

Hi Ragu

First of all: thanks for your answer.

I just had a look but I can not find the Auth Objects you talk about. They look more like parameters for the auth objects than the objects themselfe.

Could you send me the name of the auth object itself or how to locate the object you are talking about.

Thanks a lot!

Beat

[Former Member]

Hey Beat,

There are no authorization objects as such which can restrict the view of tickets.

I had mentioned in the thread you mentioned one way of doing it, but it isnt that effective.

Alternatively you can implement Badi CRM_ORDER_AUTH_CHECK.

This badi can be implemented in the ways you want, and will restrict the users from Changing the ticket.

I think hint should be fine with you , please consult your CRM team on how its can be implemented.

Please reward points for usefull answer.

Regards,

Anand..

[Former Member]

Thanks for your help! - I will check this with the person responsible for these changes...

[Former Member]

Hello,

You can address your concerns by using the org model, variant or BP type. Thanks!

regards,

Grace