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CRM sales order stays "Being distributed" forever.

Sep 21, 2017 at 09:42 AM


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Former Member

Hi experts,

we have a weird issue, that is, when we create a sales order in CRM and after save, it will be posted to ECC. The status of the sales order in CRM was changed to "Being distributed", and a BDOC queue CSA_ORDER_01******* with yellow light was generated(check in SMW01). The weired thing is, the queue will stay at "Yellow light" forever and no message returned from ECC even the sales order was not created successfully. The sales order in CRM is locked forever due to "Being distributed".

I debuged into ECC and find the order was not created successfully, error messages returned in FM SD_SALESDOCUMENT_CREATE. But the problem is why the message could not be returned to BDOC in CRM?

Any response will be highly appreciated.


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1 Answer

Krishnendu Laha Sep 21, 2017 at 12:07 PM

Hello Jerry,

Please check the Queue CSA_ORDER* in SMQS Transaction, it should be active. Please deregister and Register the Queue again.

Thanks, Krish

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Former Member

Hi Krish,

thanks for your suggestion, but seems that there is no such a queue in SMQS.

smqs.jpg (186.3 kB)

Please add the queue, it should work.