Hi,
Below are some customization for status management:
Status Management
Use
Status Management allows you to control whether documents are visible to particular user groups. The system uses status management in the approval process.
Prerequisites
The status management service must have been activated for the repository in which the documents are stored. This setting is made by an administrator.
Features
The system sets the status automatically if you carry out an action, for example, if you send a document to be approved before it is published (see Publishing with an Approval Process).
The status of a document is displayed in its Details dialog box. A document can have the following statuses:
Status
Visibility
In Progress
Only visible to authors (users with write permission) and users with the service permission Approver Administration.
For Approval
Only visible to authors (users with write permission), approvers, and users with the service permission Approver Administration.
Rejected
Only visible to authors (users with write permission), approvers, and users with the service permission Approver Administration.
Released
Visible to all users with read permission.
Archived
Only visible to authors (users with write permission) and users with the service permission Approver Administration.
Status Management in Business Transactions
Use
You can use the general SAP Status Management when processing business transactions.
You can document the current processing status of an object (for example, a sales order), using status management. The current object state can consist of a combination of individual statuses. Any number of statuses can be set for an object.
The system statuses Open and Do not distribute and the user statuses Quotation created and Do not print can be active simultaneously in a quotation.
Each status fulfills two functions:
· It informs you that a specific status has been set (for example, the quotation was released).
· It specifies which step you can or cannot take next (for example, release is allowed).
If a business transaction is executed, this can set or delete one or several statuses for the relevant object. The switch between status and transaction can be portrayed as follows:
Statuses are portrayed in the system in two different ways:
· As 30 character text
· As 4 character abbreviation (only in status profile)
Both methods of portrayal are language-dependent.
There are two types of status:
· System status: Status that is a status set by the system, which informs the user that the system has executed a specific business transaction on an object. You can only influence this status if you execute a business transaction that changes the system status.
If you release a quotation, the system automatically sets the system status to Released.
However, there are also some system statuses in CRM that the user can set or reset as he wishes, for example, Do not distribute. These statuses are defined in the CRMC_STATUS_PROC table.
· User status: Status that you set, that you can create as additional information to the existing system status. You define a user status in a Status Profile that is created in Customizing for business transactions. You can define and activate as many user statuses as you wish. A status profile can then be assigned to the following in Customizing for business transactions:
¡ To a transaction type (for header status)
¡ To item categories (for item status)
A status profile can be assigned to several transaction types and item categories.
System status and user status influence the business transactions in the same way.
The header status is independent of the item status. One exception is the status Completed. If all items have the status Completed, the header status is also set to Completed.
Integration
A business transaction is not a static object, but it has its own life cycle, which starts when it is opened and ends when it is completed. During this time, different business transactions change the business transaction. It is, for example, forwarded for release or set to completed.
There are four system statuses that represent the life cycle of the business transaction:
· Open: has been recently created and not yet processed (for example, contract from the Internet)
· In process: administrator is clearing up questions
· Released: contract is complete and legal. Follow-up processes can be started (printing, billing, distribution, releases and so on)
· Completed: All actions directly linked to contract are completed
· Closed: all actions indirectly linked to the contract are closed (for example, from R/3: batch run to actual costs)
Prerequisites
If you want to display and maintain the user statuses, you need to have maintained a status profile and assigned it to the relevant transaction types and item categories. To do this, go to Customizing and choose Customer Relationship Management ® Transactions ® Basic Settings ® Status Management. You have made the assignments in the activities Define Transaction Types and Define Item Categories.
Features
You can set and delete a status. Statuses that can be set and deleted always reflect the current document situation. However, the system only displays the statuses for setting that can actually be set, with reference to the current transaction status.
The following functions are available to you at header level:
· Display of system and user status
¡ You have maintained a status profile: The system displays the user status that is assigned a status number, as well as the user status without a status number. The system statuses are displayed separately from the user statuses.
¡ You have not maintained a status profile: Only the system statuses are displayed.
The statuses that are not active are displayed for selection. During selection, the corresponding system status is executed according to the settings in the control table.
· R/3 transfer and R/3 status: Display of distribution status to SAP R/3 and other statuses for the business transaction in SAP R/3
· System status / user status: detail view of the individual status area with the option of setting and resetting the status
· Total item status: Overview of statuses at item level, such as inquiry, quotation, rejection and block status. The individual status lines are only shown if they are relevant for this transaction type
The following functions are available to you at item level:
· System status / user status: you can set and reset statuses with restrictions.
· Block / reason for rejection: you can reject an item or set a billing block. You must select a reason in both cases. You can also set a delivery block and credit block
Specifics for CRM Enterprise and Interaction Center
The following functions are also available to you:
· You can lock or cancel all items at header level. You can set a billing block or cancellation for all items. This is a kind of “fast setting” of the flag at item level.
· You can display the distribution status to SAP R/3 at item level.
Specifics for the SAP GUI
You can display a status analysis. If you would like to analyze a problem individually, and would like to know for example why the system does not display a specific status for setting, you can use the status analysis to call up a technical analysis function.
Specifics for Channel Management
The channel manager can set all user status values, while partners can only set the status values that are relevant for them. This relevance is determined via Channel Management-specific authorization keys. You can find further information in the Implementation Guide under Customer Relationship Management ®Transactions ® Basic Settings ®Status Management ® Define Status Authorization Keys..
Check out the relevant link:
http://help.sap.com/saphelp_crm50/helpdata/en/73/29943a7acb9023e10000000a114084/frameset.htm
Thanks,
Samantak.
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