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Whether internal message is made non-display or not

Former Member
0 Kudos

Hi, Specialists.

I want to know whether internal message is made non-display or not.

I want to use Support Desk.

And it is used between End-user and Help desk.

Because there is also some messages which we would not like to show

to End-user.

Thanks!

Toshi.

Accepted Solutions (1)

Accepted Solutions (1)

raguraman_c
Active Contributor
0 Kudos

Hi,

Some messages means... can you please eloborate. Your end-user always creates the messages or is there any other process... Please eloborate your questions, or cite examples so that you get quick response.

Feel free to revert back.

--Ragu

Former Member
0 Kudos

Hi.

Thank you for your indication.

"Some Messages" mean ....

Example... when I send Question to SAP ,other Vendor or

other specialists, I don't want to display the message to end-user.

Thanks,

Toshi.

Former Member
0 Kudos

Hi Toshikazu,

There is a provision of sending internal messages in the support message. Messges sent this ways are not logged in the ticket which is what you desired.

In your support mesage, just above the transaction data tab, there are several options, two of them could prove usefull to you,

1) Private Note

2) Send object with note

This should solve your issue,

please do reward for usefull answers.

Regards,

Anand.

Former Member
0 Kudos

Hi, Anand.

Thank you for your advice.

It is useful for me.

Thanks very much!

Toshi.

Former Member
0 Kudos

Hey Toshikazu,

If my post helped you, then why not reward me with points handsomely,

just click on the points tab on the left and assign me credit i am due for...

This will motivate me help you and others next time.

Regards,

Anand

Answers (0)