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Former Member
Oct 18, 2007 at 12:14 PM

how to define rule agent assignment method in sendmail step

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hi friends

when a employee applies for leave , intimation mail is to be send to his payroll administrator , there is custom rule to identifies the payroll admin , but in the send mail step , there is no option to set agent assignment through rule . is there any other option for this , then how to find the agent through rule to pass to the send mail step ?