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Can I get the result of survey from my customer?

Sep 21, 2017 at 02:55 AM

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Former Member

Hi~ Expert

I want to send email with survey by sales campaign to my customer.

But Customer is not user of cloud for customer.

Can I get the result of survey from my customer and then I analyze the result by report?

Please help me.

Thanks~

c4c
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2 Answers

Prasanth Sarma Aryasomayajula
Sep 21, 2017 at 08:33 PM
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If your system is set up to support it, you can create surveys of category Satisfaction that you can send out to your customers using an e-mail template.

There your customers can rate how satisfied they are with several answer options rated on an overall scale that you can create by yourself. But note that you can also use all other question types in satisfaction surveys.

You can also view the results of satisfaction surveys in Accounts under the Survey Results tab screen.

Please refer to the section Suveys

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Keshav Harake Sep 23, 2017 at 10:25 AM
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Hi,

Please refer the link more, What’s new in 1702 – SAP Hybris Cloud for Customer : Surveys

https://blogs.sap.com/2017/02/03/whats-new-in-1702-sap-hybris-cloud-for-customer-surveys/

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