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Exporting CRM emails as .eml or .msg files

Sep 20, 2017 at 05:23 PM


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We are trying to migrate all SAP CRM content in file format, to import into a non-SAP CRM system. One of the tasks here is to export inbound (RAW) and outbound (EXT) emails as files (preferably .eml or .msg files) with all information.

Something where user can open the file & the whole email with all information opens using outlook.

We can pick email identifiers from CRM service ticket's document flow. If we use SO_OBJECT_GET_CONTENT from there, it gives us ASC content for RAW inbound emails, and BIN content id for EXT outbound emails. But there is no easy way to export these emails as files using GUI_DOWNLOAD or cl_gui_frontend_services=>gui_download.

Anyone has a suggestion about how this could be achieved please?

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