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SAP PI 7.1. error message with no detailed logs?

In our SAP PI 7.1 system, Communication Channel Monitoring, we are getting error message '

Failed to retrieve data from SFTP server; permission to retrieve file denied'.

There is no further information in the CCM and I cannot double click or anything to get more information.

I went to Message Monitoring (Adapter Engine) to try see what the error is however here it shows that 4 files were delivered successfully and there are no errors!

I also tried SXI_MONITOR however there is also no error messages there for this particular scenario.

Any help greatly appreciated.

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