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Runtime Error Crystal Reports for Visual Studio 2013

Hello I'm getting the following error at runtime when I try to export to pdf a report in a web application (ASP.Net):

[COMException (0x800002cd): No es posible cargar la información de la base de datos.
Error en el archivo ListadoPacientes 6260_8416_{61F6CDDD-2AD1-4B59-87F4-16AA25670446}.rpt:

The enviroment I'm using is the following one:

O.S: Windows 7 Pro. 64bits

Visual Studio 2013 Premium + Crystal Reports for v.Studio 13.0.20 , Net.Framework 2.0

Database: Sybase ASE Server 15.7

My reports are connected to Sybase ASE Server using "Other Connections/Sybase Server", I'm using a ReportDocument object to work with the report and I pass Server_name, database_name, user and password in a ConnectionInfo Structure.

When I run the web application inside Visual Studio, everything works perfectly but when I publish the web application and I test in IIS I get that error ("Not able to load information from database") when I call any report.

I'm testing it in the same computer that I'm using to develop and with the same database server (which is also installed in the same computer).

Could you help me, please ?

Thanks in advance

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2 Answers

  • Best Answer
    Sep 28, 2017 at 09:02 PM

    On the download WIKI page there is an app to set Parameters, it has the ability to also to use the ReplaceConnection() API. See if that works for you, you can specify the OLE DB Provider in that code.

    This app will generate VB or C# code to get the connection info:


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  • Sep 21, 2017 at 01:56 PM

    Hi Toni,

    Run in Debug mode and validate the logon info is correct.

    Then use ProcessMonitor and see if the Sybase Client is accessible to the IIS account it is running under.

    CR runtime is not for the OS platform but for the platform your app is running under, so if IIS is running in 64 bit mode then you need to add a 64 System DSN to the computer and use the 64 bit CR MSI.


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    • Former Member

      I think that the problem, using OLEDB, is that from the report I can only select "Sybase OLEDB Provider" when the provider sould be "ASEOLEDB.1" as the databsase server is Sybase ASE 15.7