Hello Experts
I am sending Emails from an Activity in the Interaction Center WinClient and is working good. The thing is that i don't want to display the name of the person that is sending the e-mail once the e-mail is sent.
For security reasons, i want to change the sender's name for a text.
For instance, if Jose Perez is sending the e-mail, i want change that for Solution Center. That way, when the customer receive the e-mail, he will see Solution Center and the e-mail address ('no-replay@xxx.com) of the sender.
Can anyone help me solve this issue?
Points rewarded
Thanks