Changing the Sender's Name of an Email Address

[Former Member]

Hello Experts

I am sending Emails from an Activity in the Interaction Center WinClient and is working good. The thing is that i don't want to display the name of the person that is sending the e-mail once the e-mail is sent.

For security reasons, i want to change the sender's name for a text.

For instance, if Jose Perez is sending the e-mail, i want change that for Solution Center. That way, when the customer receive the e-mail, he will see Solution Center and the e-mail address ('no-replay@xxx.com) of the sender.

Can anyone help me solve this issue?

Points rewarded

Thanks

[Former Member]

Hello Alberto,

In the function module SO_OBJECT_SEND, which is used to send e-mails, you can pass the parameter ORIGINATOR and ORIGINATOR_TYPE.

ORIGINATOR = the email address that will appear as 'From'

ORIGINATOR_TYPE = 'U' for internet e-mailadresses.

Hope this helps,

Kind regards,

Joost

[Former Member]

Hello Joost

thanks for your help. Do you know where do i have to call that function?.

I mean, where do i make the changes of the sender before passing the parameters to the function SO_OBJECT_SEND

Thanks again