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Service Desk message does not appear in DSWP


I'm currently configuring Service Desk in SolMan 4.0. I noticed that the service desk messages are created successfully from the satellite systems as they generate a message number that appears in CRM_DNO_MONITOR of the Solution Manager system. However, when I check in tcode DSWP --> Operations --> Service Desk, no message appears in the list. I have only used SLFN message type but nothing appears even if I filter the seach for it.

Can anyone help me solve this?



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  • author's profile photo Former Member
    Former Member
    Posted on Oct 16, 2007 at 06:53 PM

    Hi ,

    Check your RFC connections. Can you test them?


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  • Posted on Nov 22, 2007 at 12:40 AM

    I'll mark this as answered as I am now seeing the messages. 😊

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