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Former Member
Oct 16, 2007 at 12:11 PM

Link incidents / change requests to business process



SolMan 3.2 allowed you to link incidents & change requests to processes (from the solution's BPR), and this functionality still exists when a 3.2 release is upgraded to 4.0.

However, on a newly installed SolMan 4.0 this functionality is not available anymore - you can still enter a business process in the notification, but is stops there. We logged this as an OSS message, but get a reply back that this is no longer foreseen in 4.0 and that we have to create a development request. A bit hard to accept, since this link, especially for change requests, is one of our key reporting dimensions.

Anyone else out there struggling with the same issue?