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Trigger Action based on Collection Change (Added or Removed Attachments)

Dear experts,

we have the requirement to trigger an action (which then calls a web service) whenever an item is added to a collection or removed. The added item / removed item then has to be assigned as request parameter to the web service.

More precisely it is attachments which are stored in AttachmentFolder/Document in a Service Request. So when an attachment is added the new attachment needs to be sent via a web service, same for a removed attachment, it has to be sent with another web service.

What would be the recommended approach to achieve this? In order to track single field changes I have created dummy extension objects to compare old and new values.

However this approach does not work for a list of attachments.

Any advice and input would be highly appreciated!

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1 Answer

  • Oct 01, 2017 at 08:40 AM


    Can you use OData ? or it has to be SOAP.

    If OData is OK, then you can use OData notification on ServiceRequest Change.

    Register for the ServiceRequestAttcachmentFolderCollection for update .

    The registered consumer will automatically get the notification along with changed data when attachment folder is updated.

    Following may be further useful:

    Setting Up OData Notifications

    Leverage C4C Odata notification to monitor C4C Opportunity change in CRM system

    Hope this helps.

    Thanks & Regards


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