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Sep 20, 2017 at 06:50 AM

Trigger Action based on Collection Change (Added or Removed Attachments)

71 Views Last edit Sep 20, 2017 at 02:31 PM 2 rev

Dear experts,

we have the requirement to trigger an action (which then calls a web service) whenever an item is added to a collection or removed. The added item / removed item then has to be assigned as request parameter to the web service.

More precisely it is attachments which are stored in AttachmentFolder/Document in a Service Request. So when an attachment is added the new attachment needs to be sent via a web service, same for a removed attachment, it has to be sent with another web service.

What would be the recommended approach to achieve this? In order to track single field changes I have created dummy extension objects to compare old and new values.

However this approach does not work for a list of attachments.

Any advice and input would be highly appreciated!