How to inform and escalate problems to SAP

[Former Member]

Dear Friends,

How to mail SAP to get their help to solve problems beyond our knowledge. I have user login in service.sap.com, and I want raise some issues to SAP. And if SAP doesn't respond as per the given priority how and where we could escalate problem. Please help me to clarify these things. your help will be highly appreciated.

Thank you

Raghu Ram

[Lakshmipathi]

Hi Raghu Ram

Follow the steps, It may solve your problem:

1. Copy following url into web browser : <b>http://service.sap.com/message</b>

It will ask you for your OSS ID and password .

A Screen which contain a push Button Select System displayed .

2. Push the Button Select System .

It will open a sub screen in which there will be a hierarchical structue which looks like

- <Your SAP Customer Number >

-<SAP Installation number for a specific product1 >

<radio Button><System SID1 for which you have registered a license>

<radio Button><System SID2 for which you have registered a license>

+<SAP Installation number for a specific product2 >

+<SAP Installation number for a specific product3 >

Here + indicate that you have a sub tree .

Specific product like SAP R/3 T for Services , SCM , CRM , ERP etc

3. Select the system for which you need to log a message

It will take you to message screen screen.

4. Select you domain for problem for example Basis problem with Database where dataBASE IS oracle then Message type will be BC-DB-ORA

• .

5 Select priority of Message

6 . Write Message and send it to SAP

Thanks

G. Lakshmipathi

[Former Member]

Hi,

You can call the SAP Customer Interaction Center and inform them to find some processor to attend your problems.

Regards,

Murali