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SAP Netweaver logon page - assets loading error 404 when in external network

Hello,

I have configured SAP ITSM from my solution manager, and when in the company's internal network, it works fine. When I use the "host:<port>/crm_ui_url" adresse, it works fine (screen 1).

I used a reverse proxy to have access from an external network, using "host:/crm_ui_url" adresse, but when trying to connect it looks like this (screen 2)

And in the log, I have this :

I have activated all SICF services described in the notes for SAP ITSM for Solution Manager 7.2 (my version).

What else can I do ?

1.png (226.2 kB)
3.png (47.7 kB)
2.png (8.9 kB)
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2 Answers

  • Sep 19, 2017 at 03:52 PM

    Hello Dimitri SCHNEIDER,

    Looking at screenshot I think you are not using SAP Webdispatcher as reverse proxy.

    Please let me know what proxy product you using?

    You need to use SAP WebDispatcher to get images.

    Regards,

    Yogesh


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  • Sep 20, 2017 at 05:57 PM

    Hello Dimitri,

    What happens if you bypass the reverse proxy and access one of the instances directly?

    Does the issue persist?

    If not, then the issue is being introduced by the reverse proxy, as Yogesh suggested.

    Regards,

    Isaías

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