FSCM: Biller Direct using Dispute Management

[Former Member]

Hi,

I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.

Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:

"This service isn't available at the moment."

I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.

Any ideas?

Regards

Rainer

[Former Member · Accepted solution]

have you activated all of the user id settings for Biller Direct? (XCM)

can you make any changes from Biller Direct to ERP?

What version of ERP are you using 6.0 or an older version?

Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)

[Former Member · Accepted solution]

Hi,

have you activated all of the user id settings for Biller Direct? (XCM)

where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.

can you make any changes from Biller Direct to ERP?

- Yes, I can change the administrative data (integrated with accounts receivable).

- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?

What version of ERP are you using 6.0 or an older version?

Right, I'm using ECC 6.0.

Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)

The connection works.

[Former Member]

Hi,

I still get the message "We regret the service is not currently available. Please try again later." And Im wondering why, cause I've enabled all necessary functions (see above). Any Ideas?

Im thankful for each answer.

Regards

Rainer

[Former Member]

Hello,

I am experiencing this same issue and I was wondering if you've found a resolution.

Regards,

Paul

[Former Member]

Unfortunately, no. I have not tried to find a solution for the last 2-3 weeks. So I can't give an advice. Sorry.

[Former Member]

Did you found any solutions for this......let me know the work around to get rid of this issue.

Request you to reply ASAP

[Former Member]

Did you found any solutions for this......let me know the work around to get rid of this issue.

Request you to reply ASAP