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Former Member

Bi4.2 SP3 Installation Issue: CMS doesnot start

Hi,

We have freshly installed BI4.2 SP3 on our AIX 7.1 server and a new schema created for CMS on Oracle 12c. The installation takes a very long time to complete and once its done, the CMS starts and crashes immediately. We see only SIA pid in the serverPIDS folder.
Below is the entries in the logs:

in logging directory: SIA_bi4sia_trace.000001.glf

|0DF76DF91B5F4287919FB4A77C34001F11|2017 09 18 12:14:18.327|+0200|Error| |==|E| |SIA_bi4sia|15007946| 38|bi4sia.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence Agent: server bi4sia.CentralManagementServer is considered failed because it has stopped 5 time(s) within 60 minute(s). Please restart this server. |0DF76DF91B5F4287919FB4A77C34001F12|2017 09 18 12:14:18.327|+0200|Error| |==|E| |SIA_bi4sia|15007946| 38|bi4sia.CentralManagementServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence Agent: CMS bi4sia.CentralManagementServer has failed and the Server Intelligence Agent has not been able to connect to the cluster. Please verify your CMS port and database settings are correct. |0DF76DF91B5F4287919FB4A77C34001F13|2017 09 18 12:15:16.799|+0200|Information| |==| | |SIA_bi4sia|15007946| 36|Thread-1 | ||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence Agent is stopping.

in /var/adm/messages


user:err|error boe_cmsd[22544582]: Unexpected value for parameter connect (FWB 00084)

user:err|error boe_cmsd[22544582]: The root server reported an error Initialization Failure.

user:info boe_cmsd[22544582]: Central Management Server stopped


in setupengine.log

09:22:57.034 Replaced text in line: chown root "/local/apps/cmi/insdia/BI42//sap_bobj/init/SAPBOBJEnterpriseXI40" || errorExit "System initialization scripts failed. (STU00131)" 09:22:57.034 Replaced text in line: mv -f "/local/apps/cmi/insdia/BI42//sap_bobj//init/SAPBOBJEnterpriseXI40" "/etc/init.d/SAPBOBJEnterpriseXI40" || errorExit "System initialization scripts failed. (STU00131)" 09:22:57.034 Replaced text in line: mv -f "/local/apps/cmi/insdia/BI42//sap_bobj//init/SAPBOBJEnterpriseXI40" "/etc/init.d/SAPBOBJEnterpriseXI40" || errorExit "System initialization scripts failed. (STU00131)" 09:22:57.034 Replaced text in line: mv -f "/local/apps/cmi/insdia/BI42//sap_bobj/init/SAPBOBJEnterpriseXI40" "/etc/SAPBOBJEnterpriseXI40" 09:22:57.034 Replaced text in line: mv -f "/local/apps/cmi/insdia/BI42//sap_bobj//init/SAPBOBJEnterpriseXI40" "/sbin/init.d/SAPBOBJEnterpriseXI40" || errorExit "System initialization scripts failed. (STU00131)"

We are in a deadlock situation. Creating a new node/ DB re initialization and repair and also reinstall of the product didnot help.

Is there something that we are missing?

Regards,

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2 Answers

  • Best Answer
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    Former Member
    Sep 20, 2017 at 08:53 AM

    The Oracle server and client were on the same patch level 12.1.0.2.0 64bit.

    We tried with a client version lower then the above and it worked. We are able to connect now.

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  • Sep 18, 2017 at 12:04 PM

    1. The setupengine.log entries you copied are not related to your issue.
    2. SIA and var/messages seems to point at DB connection issues to CMS DB.
    However, to make sure you need detailed CMS traces, not SIA traces.

    Start by verifying all pre-requisites are done at OS and DB (see Install Guide).
    Make sure Full Oracle client is installed, and not Instant one.
    Search setupengine.log for all fail and error - see if there are any CMS or DB related issues.


    The fact that it takes very long time to run install indicates that you have one of 2 things (or both) - very bad connectivity to CMS DB (or CMS DB is not performing well) or/and a very slow disk I/O.

    p.s.
    if the issue is urgent - you should create support Incident with SAP. In the community no one is mandated to answer. We do it when we have time.

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