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author's profile photo Former Member
Former Member

Customer Service - serial number issue

Hi,

In case of repair / replacement, when I try to update sales order, I am getting an error *** This Serial number cannot be used here***

Can anybody help?

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    author's profile photo Former Member
    Former Member
    Posted on Oct 12, 2007 at 08:17 PM

    Check the status of the serial number record using IQ03. The status usually controals the use of that particular material/serial number record.

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 02, 2007 at 12:59 AM

    Hello,

    Check in configuration for serialiization profile.Is serialization process for sales order is configured & check whether serialization profile is assigned in Material master?

    If all this is done & still you are getting an error , Pl let me know the detials of error message ?

    Thanks

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 15, 2007 at 09:53 AM

    Dear Atul,

    Visit the following link (pdf document) under Serial Numbers in Sales and Distribution section.

    http://help.sap.com/printdocu/core/Print46c/en/data/pdf/LOMDSN/LOMDSN.pdf

    Regards,

    Naveen.

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