Customer Service - serial number issue

[Former Member]

Hi,

In case of repair / replacement, when I try to update sales order, I am getting an error *** This Serial number cannot be used here***

Can anybody help?

[Former Member · Accepted solution]

Check the status of the serial number record using IQ03. The status usually controals the use of that particular material/serial number record.

[Former Member]

Hello,

Check in configuration for serialiization profile.Is serialization process for sales order is configured & check whether serialization profile is assigned in Material master?

If all this is done & still you are getting an error , Pl let me know the detials of error message ?

Thanks

[Former Member]

Dear Atul,

Visit the following link (pdf document) under Serial Numbers in Sales and Distribution section.

http://help.sap.com/printdocu/core/Print46c/en/data/pdf/LOMDSN/LOMDSN.pdf

Regards,

Naveen.