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C4C Data Source with Sales Quote Header and Phone Call/Activities information

Hello everybody,

i have the requirements to transfer phone calls based on sales quotes from C4C to SAP BW.

I see datasources for sales qoutes (CODCQTHB) and a datasource for phone calls (CODPCAHB). But no relation to each other. Just the customer.

Do you have any tips, how can i get this information?

- Which phone calls belong to which sales quote

Thanks very much and best regards!

Dominic

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1 Answer

  • Apr 10 at 02:11 PM

    Hello Dominic,

    I hope you are doing fine, we've performed some research on how you can achieve your business requirement and we were able to identify one possible approach you may used in your system.

    As you mentioned, these two Data Sources are available in the system, and the only relation they have is the Customer Characteristic. In this case, you may create a Custom Left Outer Join Data Source, using the Customer as the join condition, so you can retrieve data from both Data Sources and transfer this single resulting Data Source to SAP BW.

    You may check our Blog 'Understanding Data Sources' provided below in case you need any further detail regarding the Left Outer Join type or Data Sources in general.

    Blog: https://blogs.sap.com/2018/02/02/understanding-data-sources/

    In case you need any further assistance, kindly leave a comment below my answer and I'll be providing you further clarification.

    Last, but not least, in case this answer helped you in reaching your business requirement, kindly confirm it by accepting as the best answer :)

    Thanks
    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

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