We have faced the below error for a Publication report :
ERROR [PublishingService:HandlerPool-109] BusinessObjects_PublicationAdminErrorLog_Instance_14836941 - [Publication ID # 14836941] - Distribution to destination CrystalEnterprise.Smtp (To: xxx@xxx.com) failed. Recipient: HKHQITSSCV, Document Scope: RosewoodDQReport(Raw Data).rpt : 14836962 (Excel) : [No personalization applied];RosewoodDQReport(Summary).rpt : 14836961 (Excel) : [No personalization applied]. File Failed to download files for destination with index [1]. not found on File Repository Server. (FBE60013) [1 recipients processed.] "
We have already checked our SMTP connection and it works fine. Also , this is an existing publication with no changes done. The report however runs fine when run directly . But we have over 100 reports that needs to be sent out and will be difficult to sent out each individually.
We have also restarted all the job servers , Adaptive job server and file repository server.
Please help with this issues. Thanks in advance.
Looks like one of the files required by your publication is missing in FRS.
You can run end to end trace (see https://launchpad.support.sap.com/#/notes/1861180) and figure which file.
If this is an urgent issue - you shouldn't be using community, you should use SAP Support and open incident under BI-BIP-ADM component.