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C4C Odata Service request Change details

Sep 15, 2017 at 12:01 PM

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Former Member

Hi Team,

Using which API's can we get Service Request "Changes" data that is exportable to excel from the UI? Please let us know the API's that can be used for the same.

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Former Member

capture.jpg

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2 Answers

Cristian Machado
Sep 19, 2017 at 12:57 PM
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Hello Swapnil,

You can make use of the standard OData service c4codata available under Administrator -> OData Service Explorer.

The ServiceRequestCollection object can be used to filter by tickets and then you can expand the ServiceRequestHistoricalVersion object. This shows you all versions of the selected service requests.

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Former Member Sep 19, 2017 at 02:22 PM
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Hi,

From ServiceRequestHistoricalVersionCollection API's I am able to get some data but not all data that is generate in the Excel file. I think the data is coming from multiple API calls.capture1.jpg PFA screenshot for reference.


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