Hi Jon,
This usually has to do with the system permission in the portal.
Look at a user (user1) that can use the system and write down the groups he belongs to. Do the same for a user (user2) who can't use the system.
In system administration -> system configuration find your system and open it to permissions (right-click and choose open> permissions).
Compare your notes. If one of the groups of user1 is in the list and none of the groups of user2 than this is the problem.
Create a new group for it or add everyone with the right settings (just copy from the group that works).
Hope it helps,
Shay
Hi Jon,
Have you tried adding the user to the permission list?
If this works you don't need to look further, just create a new group for all the people who are going to work with the application and add the group to the permission list.
Good luck,
Shay
Hi Jon,
That's not what I meant.
Navigate to system administration -> system configuration and find your system.
right-click and choose open > permission in the context menu.
On the right pane there is a list. Add the simple user to that list, set the same configuratio administrator group has for this system and try the application with that user.
Shay
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