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High-level design for business process scenario

Hi all, I have a business process scenario for which CRM and ECC has to be used. The scenario is like this:

There are 2 subsidiaries of a company - A and B, which are into trading of materials.

Between A and customer there is sales agreement. Between B and vendor there is purchase agreement.

Whenever customer requires materials, it will send request to A. So, A creates a sales order. B in turn sends a request to vendor for which a purchase order is created. The vendor ships the goods directly to customer. The vendor bills B for the purchase order. B adds some margin and then it goes for inter-company settlement with A. A bills the customer for the materials. In this entire process, both A and B earns profit through margins.

It has to be noted that CRM has to be used as contact point with customer.

Now I have the following questions:

1. How would the high-level business design be like?

2. How would be the document flow?

3. How can inter-company settlement and billing be done?

All constructive comments and feedback will be rewarded.

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1 Answer

  • Best Answer
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    Former Member
    Oct 10, 2007 at 12:08 PM

    Hi Animesh,

    The thumb rule to CRM process designing is stick to customer process...

    Thus u jst hav to stick to process design of company A and its interaction with Customer.

    We are not concerned with how the material will be purchansed,but we are concerned with how we will be delivering it to end customer.

    Thus, once customer place an order to company A, our process would suggest a sales order for the customer with one of the partner function "Vendor" as B with the required material. Now later process in R/3 would convert this sales order with customer as soldtoparty to purchase order with vendor as B and one of the secondary partner soldto party as our original customer.

    And billing would happen the way it is... ie. based on sales order.. thus u will have some inflow.. again u will be raising a purchase requisition to company B thus that would be your outflow..

    That was a really good scenario to think about.

    Best Regards,

    Pratik Patel


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