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Former Member

Agent assignment 's icon become not active

Hi guys,

i am currently facing this problem , in PFTC, step 657 object BUS2105, method RELEASEUPDATEPROFILE , in Dev the agent's icon is green (active) , somehow in production, it becomes not active (gray) color, can you please help and advice, how the icon can become not active?

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2 Answers

  • Best Answer
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    Former Member
    Oct 10, 2007 at 08:41 AM

    Hi,

    This setting of agent assigment is client specific and also system specific.

    You might have a customizing request got created when you did this agent assignment in DEV system. Just transport that customizing request in PRD.

    If you do not hae the request, then still you can do the setting manually similar to DEV system , in PRD system eventhough Workflow builder is in display mode.

    Hoep this helps you.

    Regards,

    Akshay

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    • This is probably just a buffer update problem. After changing the assignment of possible agents, you need to regenerate the indices/update the buffers. There is a button to regenerate the index in the agent assignment screen, but in SBWP you need to go into the menu (same menu you go to to change personal workflow settings). Once you have done that (I mean to recall the menu item is called "Refresh organisational environment") you just refresh the inbox and the work item will be visible.

      However, you probably won't read this until after midnight, so the problem will automagically have solved itself 😊

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    Former Member
    Oct 10, 2007 at 07:14 PM

    Before transporting please check Tcode OOCR and check the entry for General task be unchecked. This is absolutely necessary. This setting is set as checked in default. You need to uncheck it. It is the duty of Wflow Expert to recognize this and change it before transport.

    Thanks

    Arghadip

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    • > is there anything i shud check to ensure the agent is working?

      >

      Not that I know of. It seems to work perfectly. You have defined possible agents, and you are using a rule that finds selected agents. The rule is defined so that it will fail when there are no agents. And it does, i.e. it works perfectly.

      This could be a master data problem, incorrect definition of possible agents, or something wrong in your rule. Impossible to say. You have to figure that out yourself.