Hi Christopher,
If you don't intend to save CRM interactions to SAP Hybris Marketing physical tables, CUAND_CE_IA_RT for instance, CRM interactions already show up in interactions tab of interaction contact factsheet according to their assigned channels. This is done via SAP's standard mirrored HANA views. All you need to do is to make sure these process types are mapped to Hybris Marketing interaction types and their channels in the customizing.
On the other hand, if you want to save these CRM interactions to SAP Hybris Marketing physical tables (like a typical interaction), unfortunately you need a custom development. Because there's no other standard program than you mentioned and unfortunately it just makes a initial download for leads and opportunities.
In order to save CRM interactions to SAP Hybris Marketing physical tables, we use Post Processing Framework (action profiles) in SAP CRM. We do that for our specific process types and some item details. (For item details, there's no standart method at all anyway)
I hope this helps
Kind regards,
Dear Christopher,
Please have a look at the integration guide for Hybris Marketing Cloud:
Or for on-premise:
with regards,
Akil
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