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Sending an email to email id which is not part of C4C contact list

Sep 14, 2017 at 04:48 AM

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Former Member

Hi,

We have activated the auto email functionality for creating tickets from email. Now we want to send an email to the customer when the service ticket is changed for the first time( that means when the agent is assigned to the ticket).

I am using before save event of the ServiceRequest.xbo. I tried sending an email using activity, but it is sending an email only if it is part of the C4C contact list.

I want to send an email to the guy who has created the ticket (by sending mail to the email id configured for creating a ticket) and not part of C4C contacts .

The functionality that we are looking for is just like when we reply from the service ticket itself , but I just want to achieve this via SDK.

Kindly see the attachment.

ticket-overview.jpg

reply-from-ticket.jpg

Regards,

Nikhil Moghe

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2 Answers

Preethi Santhanam Sep 25, 2017 at 08:55 AM
1

Hi Nikhil.

Is there a specific reason why you're looking to develop this via SDK and not use Workflows? Your work will be easier using workflow rules.

Best Regards,
Preethi

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Former Member Sep 14, 2017 at 06:56 AM
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Hi,

Also I want to add someother email in CC.

Regards,

Nikhil Moghe

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