Browser Access just hangs when user logs in

[JerushaLala]

Hi All
A user has an issue when he logs into business one via Browser access. It just hangs and hangs. The funny thing is it happens on a certain DB's. So the one DB will give an issue but he can log into the others without any issue. But other users can log into the DB that gives him an issue just fine.

It happened twice now on two different DB's.

I restarted the SAP Business One Browser Access Server Gatekeeper.. but he still has the issue on that specific database.

SAP9.2 PL04

Any Idea what could be the issue?

Regards,
Jerusha

[msundararaja_perumal · Accepted solution]

You may try deleting the log files under the path C:\ProgramData\SAP\SAP Business One\Log\SAP Business One\<PCName>$\BusinessOne and let us know the outcome.

[JerushaLala · Accepted solution]

Hi Sundararaja

Is this on the Server where the Browser Gatekeeper is installed. I forgot to mention that its SAP Business One for HANA

[msundararaja_perumal · Accepted solution]

Pls delete from the user pc who is affected.

[kothandaraman_nagarajan]

Hi,

Check SAP note,

2450716 - Gatekeeper Stops Working Randomly When Launching SAP Business One Process

Regards,

Nagarajan