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Is it correct that currentls it is not possible to add attachments to emails (in Content Studio)?

Sep 13, 2017 at 11:08 AM

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Former Member

Hi all,

a customer of ours wants to add attachments to emails he wants to send out during a campaign. In Content Studio I do not find such a function and I cannot find a hint how this could be achieved anywhere else. So is it correct that currently it is not possible to send out emails with attachments via Hybris Marketing?

Thank you

Christian

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1 Answer

Matthias Reiner
Sep 18, 2017 at 09:39 AM
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Correct.

Best

Matthias

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Hello Mathias,

may I ask you if it is possible to add attachments (e.g. pdf or word files) in Content Studio In Hybris Marketing Cloud 1708 or only the upload of files in TXT- or HTML format is permitted?

Thank you in advance,

Pierfabio

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Hi Pierfabio,

"...add attachments in Content Studio.." -> not possible

"...upload...HTML format is permitted..." -> correct.

Regards,

Matthias

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Hello Mathias,

a customer of ours needs to insert attachments for a specific campaign. Given that is not permitted to add attachments in content studio can you help us to understand if it is possibile to find a work-around? Is it possible to manage attachments somewhere else for example in the campaign page or is it not possible at all in Hybris marketing Cloud?

Thank you,

Pierfabio

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well, the standard approach would be to work with links that point to landing pages with download capabilities.

Sending attachments in campaign mails is anyway not a good idea from ESP perspective.

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Thank you Mathias.

Is there any other solution to manage attachments in hybris marketing cloud appart that of landing pages?

Actually our customer manages this type of campaign in CRM and when the campaigns is released the attached file is sent to an application used by sales rep. How can we manage this if we create the campaign in Hybris marketing?

Thank you,

Pierfabio

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I am sorry, I do not know another solution.

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