Multiple dispute cases against one invoice

[former_member469522]

Hi Folks,

My customer wishes to use Dispute Management but wants to have the ability to assign multiple dispute cases against the same invoice the reason being:

Their customer is services by many branches but one invoice is produced with, at their customer's behest, as single line item with a back up spreadsheet with the detail. SAP SD is not used billing is done via a separate system. Consequently this invoice could be disputed by multiple branches for different reasons.

Is there any way of accommodating this?

[MalolanR]

Hello

I found a partial answer to this .

SAP alows you to create a Dispute case against an invoice ( essentially a lien item in FBL5N) . In case you create only one customer line item for an invoice value , this is taken as a default dispute value, You cant change this . You can however activate BADI for Customer Dispute Amount and have this field opened up in the dispute. Here customer dispute amount is a seperate field with currency and amount. This is available with 2 scenarios .. 1. This is for single dispute cases where you enter customer dispute amount and you are done. 2. You could also do this in case you want to open a new dispute case for same invoice ( the system shows up an error but when double click on line item) it allows you to create a new Zero value dispute case with Customer disputed amount. Now here you go.. you have 2 dispute cases for one customer lien item..

Hope this helped. It took us a while to figure this answer which many experts could help with.

Thanks guys.

Malolan R

SAP Treasury and FSCM ..

[former_member235614]

Can anyone please help with your valuable inputs.

Regards

Anil

[former_member235614]

Hi Steve,

How did you achieve the above mentioned requirement.

Our client is also having same requirement. Your timely help highly appreciated.

Regards

Anil