Why are some SAP Components greyed out in TCODE: NOTIF_CREATE?

[Former Member]

Hello,

I noticed that when I create a support message via NOTIF_CREATE some SAP components are greyed out. For example, I cannot select: SD (Sales & Distribution) top node.

I have already succesfully performed the Solution_Manager -> Edit -> Fetch SAP Components. In the table DSWP_CSNCOMP, I noticed that for these greyed out entries the Indicator X is missing.

Why are some components greyed out? Is there any logic or steering behind the fact that components are greyed out or not?

Regards,

Guido

[Former Member · Accepted solution]

Anyone any ideas?

[former_member209604 · Accepted solution]

Hi Guido,

In SAP Support Portal, you are not allowed to open messages for all available components.

Very often top levels as BC, SD can not be selected. Obviously, the same is true in SAP Solution Manager.

Best regards,

Ruediger

[Former Member · Accepted solution]

Thanks Ruediger,

The greyed out components are indeed not selectable in SAP Support Portal, I forgot the check that. The only thing is that in the satelite systems the users are able to select every component also the top levels. To me it would make more sense if this was the same in both Solution Manager and the Satelite Systems.

Regards,

Guido

[former_member209604 · Accepted solution]

Hi Guido,

thanks for you kind feedback

>

>The only thing is that in the satelite systems the users are able to select every component also the top levels. To me it would make more sense if this was the same in both Solution Manager and the Satelite Systems.

You raised a good question. I do not have an explanation for this.

It might be the assumption, that in companies, the restriction of some top level components is not required.

Best regards,

Ruediger

[Former Member · Accepted solution]

Hello !

I have see your topic and i think may be you can provide me some information.

Do you know how to change grey SAP Component to be selectable in notif_create?

If you have any idea, please suggest me.

I look forward to your help.

Thanks,

Amm