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workflow to change data on a contact

Sep 07, 2017 at 09:53 AM

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Former Member

Hello Experts,SAP,

do you know if in the hybris Marketing Cloud roadmap will be delivered a functionality that will allow the marketers to change a contact dimension (fields) base on some contact interaction.

E.G. --> Change the custom field Classification from A1 to A2 once the contact has Submitted a form.

Thanks a lot for you support.

Cheers

Paolo

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2 Answers

Joyca Vervinckt Sep 07, 2017 at 12:55 PM
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Hi,

I would do that with the Simple Score Builder.

You can build rules there like "interaction type Submit Form exists" and then give 1 point, and label the score with 1 point as A2; for example.

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Former Member

This can be a good way as workaround. The idea is to change some master data of the contact.

Cheers,

Paolo

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Matthias Reiner
Sep 18, 2017 at 09:53 AM
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Hi Paolo,

as you are talking about a "form" I wonder whether landing pages could help. Customers could update (standard+custom) field values

in the landing page which would update the contact record.

Best

Matthias

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