CRM Practice Guidelines

Hi everybody,

New to forum.I have done informal training in CRM & have CRM 4.0 installed on my laptop. But I am really struggling while practising though I am clear about the concepts.If you can send me any guidelines ( step by step customisation)& send some other study material,that would be appreciated.Due points,ofcourse,will be awarded.Thanx in advance.My email is anilbatra1@hotmail.co.uk