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Can not see the warranty tab

Sep 10, 2017 at 09:17 AM

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Former Member

Hi experts,
i can not find the warranty tab.
What should I do to see it?
Thanks.

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4 Answers

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Former Member Sep 11, 2017 at 10:02 AM
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Problem solved.
I did not have the appropriate permissions.

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Former Member Sep 10, 2017 at 12:25 PM
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Hi Amit,
I checked and mark Warranty Entitlements under Service -> Entitlement Management, but still i cannot manage it.
Do You know what I need to mark in scoping?
Thanks.



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Prasanth Sarma Aryasomayajula
Sep 11, 2017 at 07:10 AM
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can you please share some screen shots as in where you are expecting .
Once the Scoping is marked , ideally it is expected that the tab is available , may be you might wanted to try adaptation once .

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Former Member

Hi Prasanth,
attaching screen shots

Products work center - where the warranty tab should appear

scoping

There are no questions for this element in stage 4.
Thank you for your help.

products-wc.png (49.4 kB)
scoping.png (138.7 kB)
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cusersi333166desktopwarranty.jpg

Apart from this scoping question , I don't see any dependency that will stop the availability of Warranties View in products,
After you have made the changes in scoping , please log off and Log in again to check if it is available, as I see that can also be an issue

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Amit Kumar
Sep 10, 2017 at 11:49 AM
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Kindly check the scoping.

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