Not able to set status of document using CRM_SOCM_SERVICE_REPORT

[hera_hashmi]

Hello All,

I am trying to reset the status of confirmed change document in CHARM to in process through report "CRM_SOCM_SERVICE_REPORT" and using option "In processing again".

But, this does not work, the status of change document is not changing and it is stuck at confirmed status.

Can anyone guide me on how to use this report to reopen the change document. Is there something I am missing??

[ucabazz]

Hi Hera,

When running the report make sure you do the following activities:

1. In "Status" select "All" radio button.

2. Enter the Transaction Number.

3. Select Transaction Type (for instance, ZMHF).

4. In "Status Update for Change Transactions" select "In processing again" radio button.

5. Deselect "List output only (No Update)" and press "Yes" in the pop-up window.

6. Execute the report.

--Abay

[former_member204161]

Hi Hera,

It is not a good practice to make changes directly to database tables, or use debugging, in production system. This may lead to inconsistencies.

You may use these FMs to set the status:

CRM_STATUS_MAINTAIN_OW

- BBP_PROCDOC_STATUS_CHANGE_DIRE

- CRM_ORDER_CHANGE_STATUS

All the FMs will need the GUID of the transaction, which you may obtain from CRM Header Table.

Regards,

Shaswat

[former_member194601]

Hello Hera,

In SOLMAN 7.1, we can change the status from backend. I follow this process.

1. Run se16->CRMD_ORDERADM_H. Here, you need to specify the change document ticket number in object_id field to get the GUID.

2. Copy the GUID

3. Run se16-> CRM_JEST. Put the copied GUID in OBJNR field. It will give list of statuses the ticket went through in its lifecycle.

4. Select the status(i.e. Confirmed) and enter /h T-code and hit enter twice. Debug mode will be initiated where we need to make it as currently inactive 'X'.

5. Similarly select the status (i.e. In process) and enter /h T-code and hit enter twice. Debug mode will be initiated where we need to make it as currently active.

You may take help from CRM-ABAP developer in case if you are unable to follow these steps.

Thanks,

Vignesh

[Former Member]

Hi Vignesh,

Thanks!!

I will follow the steps and update the results.

But do you have any idea why this has happened??

I was following the below blog for running the report

https://blogs.sap.com/2016/08/16/sap-charm-service-report-crmsocmservicereport/

But it did not run as expected.

Regards,

Hera