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SAP Solution Manager

Hi How can we Setup Email Notification in SAP Solution Manager as the current configuration does not trigger any E-mail Alert Notification to the backend support team , what the end User does is Raise a ticket and then copy the description of the issue and paste it in the email and send it to the stakeholders this is purely a duplication of activity which should never happen.

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3 Answers

  • Sep 08, 2017 at 10:25 AM

    Hello Hemant,

    We have to configure actions & conditions in order to send automatic email notifications in Solution Manager.

    There are standard SAP actions & conditions defined already, we need to use them or customize as required.

    Go to SPRO-> SAP reference IMG-> SAP Solution Manager-> Capabilities-> IT Service Management->Define action profile-> Change actions and conditions-> define actions and definitions

    For each ITSM transaction, there will be an action profile defined. In case of standard SMIN, then it will be SMIN_STD.

    In your case, chose appropriate Z transaction, then select the corresponding Z action profile and click on action definition.

    Action definition consists of all actions defined for a particular Action profile.

    Select/Create required action definition.

    Go to SPRO-> SAP reference IMG-> SAP Solution Manager-> Capabilities-> IT Service Management->Define action profile-> Change actions and conditions-> define conditions

    Here in condition, for each action definition we need to specify the start and schedule condition based on business requirement.

    In your case, simple case will be whenever end user creates a new ticket, corresponding support team must be notified. So, we need to follow below steps

    1. In action definition, select appropriate action definition. See action_definition.jpg.

    2. Accordingly we need to maintain start and schedule conditions for this definition. See action_condition.jpg

    Hope this clarifies. let me know in case of any further query.

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    Former Member
    Sep 09, 2017 at 07:08 AM

    Thanks very much guys will try to make the changes and revert

    Thanks again

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  • Sep 08, 2017 at 12:14 PM

    Hi Hemant

    You can follow the steps mentioned in link :

    https://blogs.sap.com/2015/08/06/how-to-configure-alert-description-in-technical-monitoring-alert-emails-notifications/

    Also, for maintaining the email distribution list (shared or private) you can use following tcodes:

    SBWP, SO15, SO23

    Thanks

    Sushil

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