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Former Member

Extract CRM contracts

Hi,

Please provide help in the following :

I have a few contracts in my CRM system. When i created a service order for a material, the system should pop up contracts where this material is used.

Is this a standard functionality or are there any BAPIs or FM to implement that.

Correct answers would be rewarded.

Regards,

Abhishek Raj.

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1 Answer

  • Posted on Sep 28, 2007 at 05:33 AM

    Hi Abhishek,

    From what i understand, you want the service contract to be popped up for the service order in CRM system, then you need to maintain the any one of the following in your transaction type (of service order) at the first level of customization for contract determination

    1. No contract determination

    2. C Header and Item, assign immediately if unique

    3. D Header and Item, always with selection option

    4. E Only at item level, assign immediately if unique

    5. F Only at item level, always with selection option

    6. G Manually

    7. H Optional Selection

    I think you should use either E or F as your mentioned requirement is that for a particular material you want the selection. So these options will search for a service contract only after you have entered the material and all the contracts for this SP and Product combination will be popped up for you to select.

    This is a standard functionality.

    Hope this answers your query.

    Reward with points if helpful.

    Regards,

    Rekha Dadwal

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    • Former Member

      Hi Rekha,

      Thanks for the help. It is already maintained in customization as F - "Only at item level, always with selection option" , but still it isn't working.

      Regards,

      Abhishek Raj.