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Crystal Report not loading after few runs, need to restart application pool

Sep 07, 2017 at 02:50 PM


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We are experiencing an issue with Crystal reports in prod environment. We are using Crystal report run time on the server and reports developed using Crystal reports runtime using VS2010. After few runs of reports. Crystal reports stopped loading and throw error. Once the application pool restarted for the application, again start working.


Message: The type initializer for 'CrystalDecisions.CrystalReports.Engine.ReportDocument' threw an exception. StackTrace: at CrystalDecisions.CrystalReports.Engine.ReportDocument..ctor() at AIT.Multiprac.Web.Areas.Reports.Controllers.ReportsController.InitialiseWebserverCache() at AIT.Multiprac.Web.Areas.HealthIndex.Controllers.ConsumerController.InitialiseWebserverCache() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.runTryCode(Object userData) at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart() InnerException: System.Runtime.InteropServices.COMException Message: Retrieving the COM class factory for component with CLSID {4DB2E2BB-78E6-4AEA-BEFB-FDAAB610FD1B} failed due to the following error: 800703fa. StackTrace: at CrystalDecisions.CrystalReports.Engine.ReportDocument..cctor()

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2 Answers

Victor Vasudev Sep 11, 2017 at 01:02 AM

Hi Don

Thanks for you response.

If we update run time server to SP21,

Do we need to compile the web app as well with the updated patch and then load on to the server?

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Don Williams
Sep 08, 2017 at 06:03 PM

SP 3 is very old, we are no on SP 21...

Upgrade and test again and reads the What's new...


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