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System Error when importing contact data

I have been following all the steps of the official video for Digital CRM: https://www.youtube.com/watch?v=tuz2kOOeq8M but at the last upload step, I just get the error message: "Could not import data due to a system issue. Please create an SAP incident." I can't create an incident report because I'm still on the trial. What can I do? This is constantly stuck.

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