UWL: Issue with displaying work items from ECC

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Hi,

We are having a problem with the displaying work items via the Universal Worklist. For ECC work items, only the SAP Easy Access menu appears. This occurs only in certain office locations. It's not related to authorisations.

Looking at the network logs, when a request is succesful is appears as:

[Thr 1] MsHttpGetIcman: redirect to http://vapp3.sap.brm.pri:8070/sap(ZT0zTzBKU3hwZml3b3RwR1VDYjVrYzVRJTNEJTNEeUszUUFvVGJJbWZwbEFNTFN0UTZJZyUzRCUzRA==)/bc/gui/sap/its/webgui?_{okcode=%2Fn*SWNWIEX+p_nosecm%3DX%3Bp_action%3DEXECUTE%3Bp_wi_id%3D000000401648%3B&}DisconnectOnClose=0&sap-client=001&sap-language=en&sap-accessibility=

When the request fails, we see the following in the logs:

[Thr 1] MsHttpGetIcman: redirect to http://vapp3.sap.brm.pri:8070/sap(ZT0zTzBKU3hwZml3b3RwR1VDYjVrYzVRJTNEJTNERmJMQmpqNUwlMkI4SzdhUUtCNmIwd2J3JTNEJTNE)/bc/gui/sap/its/webgui

(i.e. missing the ?~okcode request)

Any assistance appreciated...

Many thanks.